At MasterParts, we understand how important reliable and fast shipping is—especially when it comes to keeping your vehicle up and running. That’s why we’ve built a system that’s quick, transparent, and customer-first.
🚚 Order Processing Time
All orders are processed within 24 hours (Monday to Saturday).
Orders placed before 2:00 PM (local time) are often shipped the same day.
You’ll receive a confirmation email with tracking details once your order ships.
🌍 Delivery Coverage
We ship nationwide across the United States, including rural and military addresses.
International shipping is available to select countries—please contact us for availability and pricing.
For bulk or business-to-business (B2B) orders, we offer custom freight solutions.
🕒 Estimated Delivery Times
Shipping Method
Delivery Time
Cost
Standard Shipping
2–5 Business Days
Free on orders over $50
Expedited Shipping
1–2 Business Days
Calculated at checkout
Overnight Shipping
1 Business Day (selected areas)
Request quote via support
📌 Delivery times may vary during holidays or due to weather conditions. We’ll keep you updated every step of the way.
📦 Packaging & Handling
All parts are carefully packed with protective materials to avoid damage during transit.
Fragile, electronic, or high-value items are shipped with additional safety seals and insurance coverage.
🔁 MasterParts Return & Exchange Policy
Your satisfaction is our priority. Whether you ordered the wrong part, changed your mind, or received a defective item, we make returns simple and stress-free.
✅ Return Eligibility
Items must be unused, undamaged, and in original packaging.
Returns are accepted within 14 days of delivery.
Electrical parts must remain sealed in original packaging for return approval.
💸 Return Costs
Free return shipping if:
You received a wrong item
The item was damaged in transit
The product is defective or incompatible despite correct ordering
If returning due to change of mind or wrong fit (customer error), return shipping is the customer’s responsibility.
🔄 Exchanges
We’ll gladly exchange eligible items within 14 days.
For faster service, place a new order and we’ll refund the original once the returned item is received.
💳 Refund Policy
Refunds are processed within 3–5 business days after receiving and inspecting the return.
The refund is issued to the original payment method.
No restocking fees. No hidden charges.
📞 Need Assistance?
Our customer service team is here to help every step of the way.
📧 Email: info@masterparts.com 📞 Phone: +48 695 864 051 💬 Live Chat: Available Monday–Saturday, 9AM–6PM
